Exchanges and returns
- Unsuitable goods made to individual order cannot be exchanged or refunded, except in case of a manufacturing defect or a Seller's error.
- The Buyer has the right to withdraw from the sales contract within 14 (fourteen) days from the day the goods were handed over, without giving any reason, by notifying the Seller.
- The Buyer notifies the Seller of the withdrawal by submitting a clear statement setting out the decision to withdraw. The Seller's contacts are listed in the online store. Upon receipt of the notice, the Seller promptly sends a confirmation of receipt.
- Within 14 (fourteen) days from the day the goods were handed over, the Buyer has the right to exchange the goods for similar goods of a different size, shape, colour, model or set. If the exchange results in a price difference, the Buyer and the Seller settle according to the recalculated prices.
- Upon receipt of the goods, the Seller undertakes to exchange them for the same goods in the form, size, colour, model or set specified by the Buyer. If the Seller has no suitable replacement, the money paid is refunded to the Buyer within 14 (fourteen) calendar days after the Seller receives the Buyer's notice; if the goods have not been returned, this period is counted from the day the goods are returned to the Seller.
- The Buyer agrees that the money is refunded to the Buyer's bank account unless the Buyer and the Seller agree otherwise.
- Defects of goods sold are remedied, and goods of inadequate quality are exchanged or returned in accordance with these Rules and the legislation of the Republic of Lithuania.
- The right of return may be exercised only if the return period has not expired, the goods have not been damaged, their appearance has not substantially changed and they have not been used. All returned goods must have the original labels, protective bags and original packaging, together with the product documents and proof of purchase.
- The Buyer is responsible for the proper completeness and packaging of the returned goods. Fragile goods must be packed so that they can be transported safely.
- In all cases of return, the Buyer must first contact a representative of MB „Visur imu“ using the contacts provided in the online store and agree on the return.
- The Seller has the right to refuse returned goods if the Buyer does not follow the return procedure set out in these Rules.
- The Buyer pays the delivery and return costs; if the Seller confirms that the goods were returned due to inadequate quality, the Seller reimburses the Buyer's delivery and return costs.
- No refund is given for goods damaged intentionally or through negligence (exposed to chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules of use or storage were violated, or the goods were used improperly or not for their intended purpose.
- Separate return rules for goods of inadequate quality may be set out in the accompanying warranty cards.
- If the Buyer received the wrong goods, the Buyer must inform the Seller immediately, but no later than within 7 (seven) business days. The Seller undertakes to collect such goods at its own expense and replace them with the correct goods. If the Seller does not have the ordered goods, the money paid is refunded to the Buyer's bank account within 14 (fourteen) calendar days after the Seller receives the notice of withdrawal; if the goods have not been returned, this period is counted from the day the goods are returned to the Seller.
- The Seller has the right not to refund the amounts paid until the goods have been returned to the Seller and checked for compliance with clause 9.7 of the Rules.